I'm So Tired of Circular "Training" Sales trainer says, "You have to establish rapport."
I once saved someone from permanent brain-function loss by giving him really candid feedback.
I've been doing my planning for the new year (photo below) and thinking about how I can best raise t...
Congratulations -- as a manager you've embraced your responsibility to require that people follow ce...
Being a manager means you're 100% responsible for everything that happens in your unit, and everythi...
A few years ago I had occasion to write the following letter to someone not performing the work they...
What expectations should HR/the firm place on managers? It's too common for there to be little to no...
When you have a senior level 'difficult person' -- specifically someone who behaves in a toxic way t...
One of the CEO’s deliverables is creating a Culture. One way to strongly influence that culture is b...
I’ve become a big fan of harvesting lessons from both successes and failures. One of my favorite too...